Shipping Information

Free Shipping: For all orders* $75 or more

*excludes AK & HI. Applies after discount at cart.

Tracked Shipping: $12

Delivered within 14-15 working days.

Express Shipping: $25 (2 day)

Delivered within 3-5 working days.

Next Day (Overnight) Shipping: $50

Delivered within 1-2 working days. Applies to orders placed prior to 2pm ET.

UPS Shipping Notice

As of March 26th, 2020, UPS has suspended their service guarantee for all shipping services, including expedited shipping. Pevonia is not responsible for missed delivery dates.

Shipping Policies

Orders are processed and shipped on business days only, Monday thru Friday 8:30 a.m. to 4:30 p.m. Eastern Time, excluding weekends and select holidays. Processing and shipping time may vary between 2-15 business days, depending on where your item is shipped to and the delivery option. Please keep in mind that during holidays or limited edition launches and restocks, processing times may vary. All products are shipped F.O.B., point of origin. All purchases from Pevonia.com are made pursuant to a shipment contract. Risk of loss & title shall transfer to the Buyer upon tender of goods to Buyer, Buyer's representative, or common carrier. The cost of any special packing or special handling caused by Buyer's requirements or requests shall be added to the amount of the order. If Buyer causes or requests a shipment delay, or if Pevonia ships or delivers the products erroneously because of inaccurate,incomplete or misleading information supplied by Buyer or its agents or employees, storage and all other additional costs and risks shall be borne solely by Buyer. Claims for products damaged or lost in transit should be made by Buyer to the carrier, as Pevonia’s responsibility ceases upon tender of goods to Buyer, Buyer's representative or common carrier. Pevonia will provide proof of delivery upon request. Pevonia.com orders can only be shipped to the continental U.S. (includes AK & HI) to a valid address. We do not ship to APO/FPO/DPO addresses nor freight forwarders. Orders that do not comply with these rules will be cancelled and refunded.

Hours, Holidays, and Closure Dates

Pevonia Normal Hours of Operation

We are open Monday thru Friday between 8:30 a.m. to 5:00 p.m. Eastern Time except for the following holidays and annual closure days as outlined below. If a holiday falls on Saturday, we will be closed on the Friday before. If a holiday falls on a Sunday, we will be closed on Monday, the day after.

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Pevonia Annual Holiday Closure

Pevonia will be closed between Christmas Day, December 25th and New Year's Day, January 1st.We'll be back in the office January 2nd and shipping usually resumes by January 4th. If the dates fall on a Saturday or Sunday, please refer to the paragraph above.

Order Changes or Cancellations

Unfortunately, once an order has been placed, no changes can be made. One-time use offers that were available on your original order may not be available if you place a new order.

If you need assistance, you may contact our Customer Care Specialists by calling us toll free at 1-800-PEVONIA (800-738-6642) Monday thru Friday 8:30 a.m. to 5:00 p.m. Eastern Time or by reaching out to us through our Contact Us Form after hours. For faster assistance, be sure to provide your order number, and a quick summary of your concern. Our Customer Care Specialists aim to respond within 24-48 hours of receiving your inquiry during business hours. Please know, we cannot cancel an order once placed.

Delayed or Cancelled Orders

There could be various reasons for an order to be delayed or cancelled. All orders placed on our website are processed through our automatic verification system.During this step, we will attempt to verify all information provided in your order including, but not limited to shipping, billing, contact, and payment information. Your order may be delayed or cancelled if:

You are shipping your order to an address other than your billing address.

The address and contact information provided does not match the information your bank has on file.

Your order does not meet our Terms and Conditions

The item(s)in your order are now out of stock.

Difficulty in processing payment information.

Cannot ship to address provided.

A duplicate order was placed.

If you have any questions or concerns, you are welcome to contact our Customer Care Specialists through our Contact Us Form or call us toll free at 1-800-PEVONIA (800-738-6642). Please know that our Customer Care Specialists aim to respond within 24-48 hours of receiving your request during business hours.

Shipping Outside of the U.S.

At this time, we are unable to accept orders that are billed or shipped to destinations outside of the U.S. We do apologize for any inconvenience and encourage you to visit our Pevonia Global Network that will assist you in locating a distributor near you. https://www.pevoniapro.com/pages/global-network

Order Status and Tracking

You will receive an email once your order has shipped. To view the status of your order online, login to your Pevonia Account.If you do not have a Pevonia Account or you checked out as a guest, you will not be able to view the status of your order online. You may contact our Customer Care Specialists, who will be able to locate your tracking number.

Please note that some carriers may not have tracking information available for up to 24 business hours once the order is shipped. After 24 hours the tracking information will be displayed.To track the order, simply click on the tracking number to view the delivery status of the order.

If your order has not been delivered within 10 business days, please contact our Customer Care Specialists through our Contact Us Form or call us toll free at 1-800-PEVONIA (800-738-6642). For faster assistance, be sure to provide your order number, and a quick summary of your concern. Our Customer Care Specialists aim to respond within 24-48 hours of receiving your inquiry during business hours.

Delivered Orders That Are Not Received Yet

From time-to-time UPS/USPS will mark packages as “delivered” when they arrive to their local sorting facility. Because of this, we ask that you please allow the full 10 business days for your package to be delivered to you. If you still have not received your order after 10 business days, an investigation will be opened with the carrier and may take 1-8 business days to complete. To begin this process, please be sure to contact our Customer Care Specialists through our Contact Us Form or call us toll free at 1-800-PEVONIA (800-738-6642). For faster assistance, be sure to provide your order number, and a quick summary of your concern. Our Customer Care Specialists aim to respond within 24-48 hours of receiving your inquiry during business hours.